Privacy Policy

Introduction

This Privacy Policy explains how Point d'Appui Conseil (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website or use our services in Canada.

Scope of this Policy

This Policy applies to personal information collected through our website, contact forms, newsletters, and client engagements. It does not apply to third-party websites or services that we do not control.

Information We Collect

We may collect the following types of information:

• Contact information such as your name, organization, email address, and phone number when you contact us or book a consultation.
• Project information you choose to share about your nonprofit, funding needs, and related documents.
• Technical information such as IP address, browser type, device information, and pages visited, collected through server logs and analytics tools.
• Communication history such as emails, messages, and notes related to our interactions with you.

How We Use Your Information

We use personal information for purposes such as:

• Responding to your questions, requests, and consultation bookings.
• Delivering our services and managing client relationships.
• Improving our website, content, and service offerings.
• Sending relevant updates or resources, when you have subscribed or otherwise consented.
• Meeting our legal, regulatory, and contractual obligations.

We do not sell your personal information.

Legal Basis and Consent

Where required by law, we rely on your consent to collect and use your personal information, for example when you submit a form or subscribe to communications. In other cases, we may process information based on our legitimate interests (such as improving our services and responding to your inquiries) or to comply with legal obligations.

By using our website and providing personal information, you consent to the practices described in this Policy, in accordance with applicable Canadian privacy laws (including PIPEDA, where applicable).

Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. Analytics tools (such as Google Analytics or equivalent services) may collect aggregated, non-identifying data about traffic and usage patterns.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. However, this may affect certain website features.

Data Retention and Security

We implement reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law or professional obligations.

Third-Party Service Providers

We may use third-party service providers to host our website, send emails, manage bookings, process payments, or provide analytics. These providers may access personal information only as needed to perform services on our behalf and are contractually required to protect it.

Some providers may be located outside Canada, and your information may be subject to the laws of those jurisdictions (for example, the United States or the European Union).

Your Rights

Depending on applicable law, you may have rights such as:

• Requesting access to the personal information we hold about you.
• Requesting corrections or updates to inaccurate or incomplete information.
• Withdrawing your consent for certain uses, where processing is based on consent.
• Requesting deletion of your information, subject to legal or contractual limits.

We may need to verify your identity before responding to certain requests.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to make a request regarding your personal information, please contact us:

Point d'Appui Conseil
Point d'Appui Conseil, Greenfield Park, Québec, Canada
Email: info@pointdappuiconseil.ca